Customer Identity Access Management
CIAM relieves the burden of registration, authentication management and identity security, making it easier for you to provide seamless customer experiences across all brand touchpoints. SECURIX supports you in the evaluation, implementation and operation of CIAM solutions.
Would you like to find out more? Then download our free CIAM guide.
Target Image of Customer Identity Access Management
Flexibility of the solution
Does every user have to authenticate in the same way? Or can it be customised to the user's situation and security requirements?
Scalability
Can the solution handle the planned number of identities? How high is the number of users?
Social Login
It also makes sense to provide the registration process via social networks such as Facebook or LinkedIn, as this allows companies to quickly and easily convert anonymous visitors into identities.
Usability
Are the operating instructions simple? Because the solution interacts directly with the customer and must therefore be easy to use.
Multichannel capability
The system must run on tablets, smartphones and desktop PCs, as manually reconfiguring each channel is inefficient.
Technical interfaces
Provision of various functions in the technical interface so that the process can also be integrated into existing applications or portals.
CIAM advantages
Customer acquisition and customer retention
A simple, user-friendly solution leads to increased customer satisfaction and improves the customer relationship. The first impression starts with registration.
Relief for the help desk
Unique centralised management of customer identities, profile data and access rights prevents errors and increases data quality.
Overall view of the customer
The linking of all customer-related information allows the company to better customise its marketing activities.
DSGVO compliant
With the CIAM solution waave, technical requirements of the GDPR and DSG data protection laws can be reliably supported.
Simplification of administration
Cross-platform administration of user data and role-based access rights.
Self-service functions
Secure access for customers and partners guarantees a standardised, secure and consistent customer experience in online business.
CIAM application cases
Fast, and simply compatible without limits
• Single sign-on (SSO) for digital assets
• Simplify login with social login
• Self-service of accounts
• Scalability for all customers
• Rigorous security certifications
• Continuous innovation
• Standards-based authentication
• Registration experience with APIs
• Secure registration with high data traffic
• Limit data loss through domain-based access controls
• Protect customer accounts with multi-factor authentication
Our technology partnerships
The CIAM Buyers Guide
Decisive factors for your selection
Lifecycle management of identities
Ensure that identities are managed efficiently throughout their lifecycle.
Balance between security and user-friendliness
Ensuring an optimum balance between application security and user-friendliness.
Scalability
The ability to effortlessly serve new customers with a growing user base.
Immediate access to applications
Enable your customers to interact securely and reliably via your online channels.
Integration with existing identity systems
Seamless and secure integration of CRM and ERP systems into the Customer IAM solution.
Compatibility with different platforms
Provision of an easily integrated solution for various industries based on modern standards.
Our certifications for quality management and data protection
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